It’s just a Bluetooth headset, right? How can any manufacturer get this wrong?.Are there any Windows drivers to be installed? Nothing.Does it work correctly after toggling noise reduction? Nope.Is there a setting required for the headset to work on calls? No.When all else fails, read the manual (and the manufacturer’s product page).
Keep “Volume Up” and “Volume Down” buttons pressed simultaneously for about five seconds, wait for the “power down” sound in the earpiece.A web search told us how to do that for this headset:.The modern equivalent of CTL-ALT-DEL: Let’s try and factory reset the headset.Set up a Google Meet call, then a Zoom call, check if the problem persists there.Is this an incompatibility with the conferencing software?.Check whether it is set as the default communications device.Windows Settings / Sound / Related Settings / Sound Control Panel.Is Windows 10 recognizing the headset as a communications device?.The garbled audio in the earpieces only occurs when the microphone is also in use.When playing music from Windows to the device, is the sound clear or garbled?.The routine steps of restarting the computer, unpairing and pairing the headset, and glaring angrily at every bit of electronics in the room, had yielded no improvement, so there we were. Then, on the first live video call using the headset, the other side’s speech was totally garbled. Pairing with the Windows 10 laptop was easy, and the headset worked fine for one brief test call via Microsoft Teams, I was told. The headset had worked perfectly when paired to a phone to test it.
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